AQA 63336 answers one million questions

17 November 2005

Any Question Answered (AQA 63336), the UK text service where you can text any question to 63336 and get an answer in minutes, today announced that it has answered one million questions.

Launched on 22 April 2004, the first question that AQA received was 'What's the population of London ?' The millionth question, received on Thursday 17 November 2005 at 8.47pm, was 'Name Linkin Parks DJ?'

"A million questions is a very significant milestone. AQA has grown through our focus on providing what the customer wants – a really great service. With this huge and growing database of answers we continue to improve AQA's speed and quality of service. Already we're seeing better than one in four answers picked from the database. As a result our researchers are taking, on average, under two and a half minutes to research each answer." said Colly Myers, CEO.

The key to providing a great service is in balancing the speed and conciseness of answers, with a warm and human response that delivers more than £1s worth of value and often exceed customers' expectations. Word of mouth recommendation, targeted marketing and brand partnerships such as the recent MTV deal mean that AQA is now answering over 6,000 questions a day, with over 1,100 new customer's texting AQA each day.

As AQA has grown, so has the number and expertise of its researchers. AQA now has over 500 researchers trained in helping customers with their essential life, work, and trivia questions. 90% of the researchers are based in the UK, with others in Australia and New Zealand to cover the night shift. Researchers can work whenever they want from the comfort of their own homes.

"It took AQA fifteen months to answer the first half a million questions, but only four months to answer the second half a million. With our continued focus on providing a great service we predict that AQA will answer its second million questions in less than five months," said Colly Myers.

And the answer to the Linkin Park DJ question? "AQA: Joseph Hahn is the Korean American DJ for the band Linkin Park. Before joining the band, he worked on special effects for The X–Files, Sphere, and Dune."

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